USER AGREEMENT - THE TSHIRT MILL

Welcome to The Tshirt Mill. By accessing or using our website, placing an order, or using any of our services, you agree to be bound by the terms below. If you do not agree, please do not use our website or services.

We may update these terms from time to time. Continued use of our services constitutes acceptance of any changes.

1.0 Our services

The Tshirt Mill provides the ability to:

  • Design and customise apparel and products
  • Purchase products listed on our website
  • Upload, save and share designs
  • Use online design tools and templates
  • Create and manage affiliate stores

You agree to use these services only for lawful purposes.

1.1 Production and order process

  • Standard production time is 10-14 business days (excluding shipping) unless otherwise selected
  • Shipping timeframes are in addition to production time
  • Orders will only enter production once all details, artwork and full payment are received
  • We do not proof, edit or adjust customer artwork unless explicitly agreed

Approval to proceed includes:

  • Payment of an order or invoice
  • Written or verbal approval
  • Approval via our online system

Once approved, orders cannot be changed or cancelled.

1.2 Returns and reprints

We stand by the quality of our products. Returns are only accepted under the following conditions:

Eligible for return (within 14 days of receipt):

  • Faulty garments
  • Print defects
  • Manufacturing issues

Conditions:

  • Items must be unworn and in original condition
  • Photos must be provided for assessment
  • Shipping fees are non-refundable

Not eligible for return:

  • Change of mind
  • Customer errors (spelling, punctuation, design, sizing or garment choice)
  • Low-resolution or poor-quality artwork
  • Colour variation between screen and print
  • Production or shipping timeframes
  • Size tolerance variations (+/- 2cm or as otherwise specified by the supplier, as tolerances may vary between brands and styles)
  • Unsatisfaction with print size or placement
  • Incorrect product selection by the user

Approved refunds will be issued via the original payment method unless otherwise agreed.

1.3 Artwork and print responsibility

  • All artwork is assumed to be print-ready at the size submitted
  • Customers are responsible for spelling, grammar, sizing, placement and design layout
  • We do not check or proof customer artwork
  • Low-resolution files will result in poor print quality
  • By proceeding with your order, you accept responsibility for the artwork supplied
  • Mockups are indicative only and final placement may vary slightly

1.4 Direct to Film (DTF) printing

All online orders are printed using Direct to Film (DTF) printing unless otherwise specified.

For best results, artwork must be suitable for DTF printing:

  • Minimum 300dpi at print size
  • Solid, clean artwork with sharp edges
  • Transparent backgrounds where required

DTF printing is not suitable for:

  • Low-resolution or pixelated images
  • Fine details, thin lines or small text under approximately 0.5mm
  • Drop shadows, glows or soft transparency effects
  • Complex gradients or faded edges

Files that do not meet these requirements will be printed as supplied. The Tshirt Mill is not responsible for poor outcomes caused by unsuitable artwork.

We do not adjust or correct artwork unless explicitly requested and quoted.

1.5 Colour and print expectations

  • Colours may vary between screens, garments and print methods
  • We do not guarantee exact colour matching
  • DTF printing uses a CMYKW colour process which differs from RGB screens
  • Colours seen on screen may not exactly match printed results
  • A white ink base is used for all DTF prints, maintaining vibrancy across garment colours
  • DTF prints sit on top of the garment, creating a more opaque finish than other methods
  • Print outcomes may vary slightly from digital previews

Variations of up to 5 percent in colour and print size are considered acceptable.

We recommend ordering samples if colour or finish is critical.

1.6 Delivery and shipping

  • Shipping timeframes are estimates only
  • Once dispatched, delivery is managed by the courier
  • We are not liable for courier delays, loss or damage in transit

1.7 Production priority

  • Standard orders are not delayed in favour of rush orders
  • Rush orders are completed using additional labour and extended hours
  • During peak periods, production may be completed closer to the upper end of the timeframe

1.8 Washing instructions

To maximise longevity:

  • Cold wash inside out
  • Do not tumble dry
  • Do not iron directly on print
  • Avoid prolonged sun exposure

1.9 Affiliate stores

  • Affiliate stores are provided via Deco Network
  • Limited support is provided for setup and management
  • Store owners are responsible for pricing, content and promotion
  • Inactive stores may be removed without notice
  • We reserve the right to remove stores deemed inappropriate

2.0 User obligations

You agree to:

  • Provide accurate information
  • Comply with all applicable laws
  • Use the website responsibly
  • Ensure all uploaded content is legally owned or licensed

You are fully responsible for all content submitted.

2.1 Acceptable content

We do not produce or ship content that is:

  • Illegal
  • Pornographic or explicit
  • Hateful, discriminatory or offensive
  • Infringing on intellectual property rights

Orders containing such content may be cancelled without notice.

2.2 Intellectual property

  • You retain ownership of your designs
  • You grant us permission to reproduce content for fulfilment purposes
  • You confirm you own or have rights to use the content

We are not liable for copyright or trademark infringement.

3.0 Payment and ownership

  • All orders must be paid in full before production begins
  • Goods remain the property of The Tshirt Mill until paid in full

4.0 Limitation of liability

  • We are not liable for indirect or consequential loss
  • Liability is limited to the value of the order
  • We are not responsible for delays outside our control

5.0 Force majeure

We are not liable for delays or failure caused by events beyond our control, including:

  • Supplier delays
  • Equipment failure
  • Natural disasters
  • Labour shortages

6.0 Right to refuse or cancel orders

We reserve the right to refuse or cancel any order due to:

  • Inappropriate or prohibited content
  • Suspected intellectual property infringement
  • Operational or production limitations

7.0 Indemnity

You agree to indemnify The Tshirt Mill against:

  • Claims arising from your use of our services
  • Breach of these terms
  • Infringement of third-party rights

CHECKOUT ACCEPTANCE

I confirm that:

  • My artwork is print-ready
  • I understand production is 10-14 business days plus shipping
  • I have checked garment type, sizes, colours and print placement
  • Orders cannot be changed or cancelled after approval or payment

 

 

Select Currency

{CC} - {CN}
Cancel